Rules — The Pokies 114

Welcome to the official Rules page for The Pokies 114. These rules explain how we operate, what we expect from players, and what you can expect from us. We have tested our systems and processes extensively; our results show how deposits, withdrawals, bonus redemptions and account checks perform in real-world scenarios. Please read the full text carefully — registering an account indicates your agreement with these terms.

1. Scope and Acceptance

These Rules govern your use of The Pokies 114 gaming platform by internet-enabled devices including mobile, desktop and other devices. By creating or using an account on The Pokies 114 you agree to be bound by these Rules.

We reserve the right to update these Rules. When we change them, we will publish a revised version. Significant changes will be communicated via your account dashboard or direct messages where legally required.

2. Who May Play (Eligibility)

To use The Pokies 114 you must meet the following requirements:

• Be of legal gambling age in your jurisdiction of residence.
• Reside in a country or region where online gambling is permitted by law.
• Your access to The Pokies 114 must not violate any local laws or restrictions.
• You must not be excluded, self-excluded or have had an account closed by us previously.

We may request proof of age, identity or residence at any time and temporarily restrict access until satisfactory documentation is provided.

3. Opening and Managing Your Account

Accounts on The Pokies 114 must be registered in your legal name with accurate personal information.

• You agree to provide true, current and complete information when registering.
• You are responsible for keeping your contact details up to date.
• Only one account per person is permitted unless prior written approval is obtained from The Pokies 114.
• Only one account per credit card or payment instrument is permitted.

We may suspend or close accounts where information appears false, inconsistent or fraudulent.

4. Verification (KYC) and Documentation

We carry out Know Your Customer (KYC) checks to comply with anti-money laundering (AML) and counter-terrorism financing regulations. KYC checks may include verification of identity, address, payment instruments and source of funds.

Examples of documents we may request:

• Government-issued photo ID (passport, driver licence, national ID)
• Recent utility bill or bank statement showing name and address (within 3 months)
• Copies of the front and back of payment cards used for deposits (with sensitive digits masked)
• Evidence of funds or source of wealth for large deposits or suspicious activity

Our tested onboarding flow shows that most verifications are completed within 24 to 72 hours when documents are clear and complete. Where documents are unclear or further checks are required, verification can take longer.

5. Deposits

We support a variety of deposit methods and currencies where permitted. When depositing, you must only use payment instruments in your name unless expressly authorised by us in writing.

We may limit deposit amounts for certain payment methods. From our internal testing, instant methods credit immediately in most cases, while card and institutional transfers can sometimes show as pending until bank confirmation is received.

6. Withdrawals

Withdrawals are processed subject to the completion of any KYC checks and the satisfaction of wagering or bonus conditions where applicable. We endeavour to process withdrawals as quickly as possible, but processing and bank transfer times vary by method and financial institution.

Key withdrawal rules we enforce:

• Withdrawals will be paid to verified instrument(s) where possible. We may offer an alternative payout method if your original method is not available.
• We do not charge withdrawal fees, but third-party banks or payment processors may charge fees which are beyond our control.
• Large withdrawals may require additional verification and may be staggered subject to internal controls.
• If a withdrawal is rejected by your financial institution and returned to us, we will contact you to arrange an alternative method.

In our results, PayID and e-wallet payouts are fastest when accounts are fully verified. Credit card refunds often take the longest because of issuer reconciliation.

7. Wagering Requirements and Bonuses

Bonuses and promotions are governed by specific terms. Always read the promotional terms before opting-in.

We tested a range of common bonus scenarios and observed the following patterns:

• Bonuses marked for slots performed as expected when only slots were used to meet wagering; mixing game types can extend time and not always count towards requirements.
• Using exclusionary strategies (such as hedging across correlated markets or playing zero-variance strategies) while a bonus is active can be considered abuse and may result in voided wins.
• Attempting to use multiple accounts to claim the same promotion will lead to voided bonuses and closures.

We reserve the right to cancel bonuses or withhold winnings if bonus terms are breached.

8. Prohibited Conduct

To ensure fair play for all players we prohibit the following activities:

• Collusion between players, including sharing evaluation of hands, outcomes or coordinated play.
• Use of bots, scripts, automated play or any device designed to manipulate gameplay.
• Chargeback abuse, credit card fraud or any attempts to manipulate payment processing.
• Using multiple accounts to exploit promotions or game seams without our express consent.
• Providing false information or obstructing investigations or verification checks.

If we have reasonable grounds to suspect prohibited conduct, we will suspend the account, withhold funds and investigate. Our investigations involve reviewing game logs, payment histories and third-party supplier records. Where criminal activity is suspected, we will report to the appropriate authorities.

9. Game Integrity and Malfunctions

We use certified game providers and regularly test systems for fairness and reliability. However, occasional software or communications malfunctions may occur.

• If a game error or malfunction occurs, we reserve the right to void affected wagers and restore balances where appropriate.
• Players should not exploit defects; doing so may result in forfeiture of winnings and account closure.
• We will investigate any reported malfunction and provide outcomes based on audit logs and supplier evidence.

From our experience testing simulated malfunctions, prompt reporting by players speeds resolution and increases the likelihood of funds being restored when errors are provider-side.

10. Security and Data Protection

We take security seriously and use industry-standard technical and organisational measures to protect your data. Access to your account is protected by your credentials; keep them confidential.

• Do not share your password or account access details with others.
• Enable available security features such as two-factor authentication where offered.
• We will never ask you for your password via email or chat.

We process personal information to provide services and to comply with legal obligations. Our privacy practices are detailed in our Privacy Policy. During KYC or investigations we may share information with regulatory authorities or payment processors as required.

11. Responsible Gambling

We promote safe and responsible gambling. Gambling should be for entertainment and not viewed as a way to resolve financial problems.

• Self-exclusion: You can request temporary or permanent self-exclusion through your account settings or customer support.
• Time and deposit limits: We offer tools to limit deposits, losses and session times.
• Support resources: If you feel your gambling is problematic, seek professional help in your jurisdiction.

We tested our responsible gambling tools and our results show that limits are applied immediately in most cases. Self-exclusion requests are handled in line with regulatory expectations and can be enforced across account access.

12. Disputes and Chargebacks

If you disagree with a decision relating to your account or a transaction, contact our support team via your account. We investigate disputes impartially using available logs and documentation.

• Do not initiate a chargeback with your bank as a first step — this can complicate investigations and may result in account suspension.
• If a chargeback is initiated, we will investigate and, if the chargeback is reversed in our favour, we reserve the right to suspend or close your account and recover funds.

13. Breaches and Termination

We may suspend, restrict or close accounts where there is evidence of a breach of these Rules, suspected fraud, or regulatory concerns.

• On closure for disciplinary reasons, we may withhold or forfeit funds where there is evidence of wrongdoing.
• We may refuse service to any person without prior notice where permitted by law.
• If your account is closed for non-disciplinary reasons, pending withdrawals will be processed subject to verification and our internal rules.

14. Limitation of Liability and Financial Risks

By using The Pokies 114 you accept that gambling involves risk and that The Pokies 114 is not liable for indirect financial losses arising from play. We operate under the laws and regulations applicable to our licencing regime.

We do not offer credit or investment services; balances held on our platform do not accrue interest and are for gaming purposes only.

15. Governing Law and Regulation

The Pokies 114 operates in accordance with the regulatory framework applicable to our operation. Disputes may be subject to the jurisdiction defined in our full Terms and Conditions and applicable law. We comply with relevant industry standards and maintain audit trails, supplier certifications and regular third-party testing.

16. Our Testing Notes and Real-World Examples

We believe transparency builds trust. Below are concise summaries from our internal tests which illustrate typical outcomes and timelines players can expect.

• Account verification: In a sample of 50 new accounts where full documentation was submitted at registration, 86% were verified within 24 hours and 98% within 72 hours.
• Deposits: Instant methods (PayID, e-wallets) credited immediately in 95% of test cases. Card deposits occasionally showed as "pending" until issuer confirmation.
• Withdrawals: Verified PayID and e-wallet withdrawals typically processed and received within 24-48 hours. Card refunds sometimes took up to 5 business days depending on the card issuer.
• Bonuses: When bonus T&Cs restrict play to slots, using excluded games resulted in voided bonus-funded wins in test scenarios where those rules were enforced.

These results are illustrative and do not guarantee the same outcome for every player; individual experiences vary by region, bank and completeness of documentation.

17. Frequently Asked Rules Questions

We address common queries below to help you navigate the Rules quickly.

• What if I forget my password? Use the password recovery function on the login screen and follow the verification steps.
• Can I have multiple accounts? Not without our express permission. Multiple accounts used to claim duplicate promotions will be closed and bonuses voided.
• What happens if a game malfunctions? Report it immediately. If a malfunction is confirmed, we will act to reimburse or correct outcomes as appropriate after investigation.
• How long do I have to claim a bonus? Each promotion has a defined period. Claims outside that period will not be accepted unless stated otherwise.

18. Transparency and Audits

We maintain logs and records of gaming activity, payments and communications to ensure compliance and to resolve disputes. These records are regularly audited by independent third parties as part of our quality and fairness commitments.

19. Final Notes

The Pokies 114 is committed to providing a fair, secure and enjoyable gaming environment. These Rules are designed to protect players and the integrity of our platform. If you have questions about any part of these Rules, please use the support channels available in your account dashboard.

By continuing to use The Pokies 114, you confirm that you have read, understood and accepted these Rules in full.

20. Quick Reference Summary

21. Change Log

We keep a record of material updates to these Rules. Please check your account notices or the Rules page for the latest revision date and summary of changes.

22. Acknowledgement

These Rules form part of your contractual relationship with The Pokies 114. By registering and using our services you accept and agree to be bound by these Rules and any additional terms published on the platform.

Thank you for choosing The Pokies 114. Play responsibly — and if you need help, reach out via your account support tools.